1st Line Tech Support (Bangor)

Honeycomb are delighted to be working with the Ards and North Down Borough Council to recruit a 1st Line Tech Support. This role will be based in Bangor and is temporary for 3 months. The Company The Ards and North Down Borough Council are seeking a 1 st Line Tech Support to join their busy Digital Services team. The position will be based in City Hall, Bangor, and is temporary for 3 months. The 1 st Line Tech Support will help ensure the smooth running of ICT support, device preparation and deployment, user requests, and related technical tasks. The Role As a 1 st Line Tech Support you will support users across the organisation, and work alongside the Digital Services team. Key Responsibilities:Provide day-to-day support for the Council''s ICT and AV systems.Respond to and troubleshoot IT service desk incidents and requests.Escalate complex technical issues to second-line support when necessary.Perform routine system administration tasks.Install, configure, and maintain hardware and software.Support the setup and maintenance of audio-visual equipment.Manage and update user accounts in Active Directory.Maintain telephone system and switchboard user records.Assist with ICT asset management and ensure compliance with ICT policies.Work collaboratively with the Digital Services team, providing cover and support as required while adhering to health, safety, and equality standards. The Person Essential Criteria:Educated to HNC level in an ICT qualification or equivalentOR2 years ..... full job details .....