First Line Support Global Tech Company Competitive salary + Sign-on bonus and shares Swansea Hybrid (3 days per week in the office) - Saturday - Wednesday (shift pattern)Yolk Recruitment is thrilled to partner with one of Wales''s leading tech companies, located in South Wales. Due to continued growth and increased client demand, they are now seeking a dedicated First Line Support professional to join their team and play a key role in customer satisfaction.As a First Line Support team member, you will be the initial point of contact for customers, ensuring their issues are addressed quickly and efficiently. You will take ownership of customer queries, aiming to resolve issues directly or escalating to second-line engineers when needed. This is a senior position within the team, and you''ll be responsible for maintaining a high standard of service, helping to resolve problems before they reach the next level of support.Key Responsibilities:Provide first-line support to customers, handling queries and incidents with a focus on customer satisfaction.Troubleshoot and resolve issues across a range of customer queries, ensuring quick resolutions where possible.Take ownership of customer queries, escalating more complex issues to second-line support when needed.Maintain excellent communication with customers, keeping them updated on the status of their issues.Work within a shift pattern, covering Saturdays to Wednesdays, ensuring round-the-clock support for clients.Collaborate with ..... full job details .....