1st Line Support

1st Line Support - 6-Month Contract - Hybrid - LiverpoolVIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.Key skills andamp; responsibilities for the 1st Line Support: 1st Line/Service Desk Support - in a Windows/Microsoft environment.Windows 10/Windows 11Microsoft 365ExchangeAzureOutlookMS TeamsActive DirectoryTelephony supportTriaging tickets and escalating to relevant teams where necessaryUsing ServiceNow ticketing systemMix of remote andamp; deskside support - including working on a tech barGood customer service skillsExperience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: ContractDuration: 6 months'' contract Rate: £140 - £155 per dayWorking hours: 37.5 hours per week Monday - FridayIR35 status: Inside IR35Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.Do you know someone great? We''ll thank you with up to £1,000 if your referral is successful (terms apply). ..... full job details .....