https://jobs.co.uk/job/1st-line-support-viqu-it--d077972f-1b20-4bbc-970e-6cc81bddd07a RSS feed for 1st Line Support at VIQU IT. en-gb Wed, 21 Oct 2026 17:56:31 GMT https://jobs.co.uk/job/1st-line-support-viqu-it--d077972f-1b20-4bbc-970e-6cc81bddd07a https://jobs.co.uk/job/1st-line-support-viqu-it--d077972f-1b20-4bbc-970e-6cc81bddd07a Wed, 21 Oct 2026 11:52:40 GMT Location: Leamington Spa | Salary: 140.00-140.00 Daily | Type: Contract | 1st Line Support Contract Remote / WarwickshireVIQU have partnered with a Midlands-based not-for-profit organisation who are looking for an experienced 1st Line Support Engineer to join their busy IT team.This role will focus on supporting end users across a Microsoft environment, handling a high volume of support tickets, and assisting with user onboarding, device setup, and day-to-day IT issues.Responsibilities Provide 1st line support for hardware, software, access, and device-related issues.Manage and resolve support tickets while maintaining clear documentation.Support Microsoft 365 applications including Outlook, Teams and OneDrive.Set up and troubleshoot laptops, desktops and other user devices.Assist with onboarding and offboarding users, including account and access management.Support users and devices via Entra ID (Azure AD) and Intune.Escalate more complex issues where required.Deliver excellent customer service to a non-technical user base. Required Experience Previous experience in a 1st Line Support, Service Desk or IT Support role.Experience supporting Microsoft 365, Windows, laptops and end-user devices.Exposure to Intune and Entra ID (Azure AD).Experience using tic... Contract