1st Line Support Technician

1st Line Support TechnicianLocation: Reading, England (Hybrid Office based with 2 days'' WFH after probation)Salary: £22,000 £27,500 per annumWorking Hours: 9am 4pm (Monday to Friday; 32 hours per week)About Our ClientOur client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence.The OpportunityOur client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients.The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service.Key Responsibilities:Provide first-line technical support to clients via phone, email, and the ticket system.Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software.Log, manage, and update support tickets accurately and in a timely manner.Escalate complex issues to 2nd Line Engineers when required.Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting.Deliver exceptional ..... full job details .....