https://jobs.co.uk/job/1st-line-support-security-clearance-contract-reed--d0f3a43c-b207-4c71-b6ca-269695aeff11 RSS feed for 1st Line Support - Security Clearance - Contract at Reed. en-gb Sat, 24 Oct 2026 23:52:13 GMT https://jobs.co.uk/job/1st-line-support-security-clearance-contract-reed--d0f3a43c-b207-4c71-b6ca-269695aeff11 https://jobs.co.uk/job/1st-line-support-security-clearance-contract-reed--d0f3a43c-b207-4c71-b6ca-269695aeff11 Sat, 24 Oct 2026 11:52:37 GMT Location: Bracknell | Salary: 10000-500000 Annual | Type: Permanent | 1st Line Technical Support Agent (SD-WAN) Location: Bracknell - Full Time OnsiteShift Pattern: 4 Days On, 4 Off, 4 Nights On, 4 OffClearance: Active SC Clearance Required (NPPV3 desirable) We are looking for a 1st Line Technical Support Agent to join a busy SD-WAN Operations team supporting a high-profile customer environment. You will act as the first point of contact for incidents, service requests and customer enquiries, carrying out 1st line triage, troubleshooting and ticket management whilst ensuring service levels are maintained. Key Responsibilities 1st line incident triage and fault resolution. Monitor SD-WAN services and respond to alerts. Manage tickets through to resolution within SLA. Support customers and engineers via phone, email and ticketing systems. Escalate issues to 2nd line teams where required. Maintain accurate operational records and documentation. Essential Experience Previous IT Support or Service Desk experience. Strong customer service and communication skills. Attention to detail and a right-first-time approach. Basic networking knowledge. Active SC Clearance. Desirable ITIL awareness. SD-WAN exposure. NPPV3 Clearance. Experience in secure or gove... Permanent