https://jobs.co.uk/job/1st-line-support-reed--5d3c2678-b9dc-42c4-9d35-b5dd5c33fa22 RSS feed for 1st Line Support at Reed. en-gb Tue, 08 Sep 2026 17:38:20 GMT https://jobs.co.uk/job/1st-line-support-reed--5d3c2678-b9dc-42c4-9d35-b5dd5c33fa22 https://jobs.co.uk/job/1st-line-support-reed--5d3c2678-b9dc-42c4-9d35-b5dd5c33fa22 Tue, 08 Sep 2026 11:52:35 GMT Location: Ealing | Salary: 18.00-18.00 Hourly | Type: Permanent | 1st Line IT Service Desk Analyst Location: West London, Kensington Contract Type: 12 Month Rolling Contract Salary/Hours: £18/hr, 37.5hrs a week Reed is partnering with a leading global manufacturer of optical and vision care solutions to recruit a skilled 1st Line IT Service Desk Analyst. This trusted client is renowned for innovation and excellence in their field, and this role offers an exciting opportunity to join their dynamic IT team and provide essential technical support across the business. Day-to-day of the role: Act as the first point of contact for IT queries via phone, email, and in-person at the IT Bar. Troubleshoot and resolve Level 1 incidents and requests; escalate to Level 2 when necessary. Manage and monitor incident queues in ServiceNow, ensuring accurate and detailed logging. Assist with equipment requests and ensure proper asset management updates. Support password resets and account troubleshooting following cybersecurity protocols. Provide guidance on platforms such as My Services and assist with mobile device requests. Required Skills and Qualifications: Previous experience in an IT support or service desk role (preferred). Strong troubleshooting skill... Permanent