1st Line Support

1st Line IT Support Technician Salary : £21K - £23KFull time on site Monday - Friday 9am-5pm Edinburgh Based Salary Based on Experience and Technical Ability Opportunity to Progress / Specialise Regularly Mentoring and Career Development Reviews 12 Training Days Per Year 6 Charity Days Per Year LinkedIn Learning Account Private Health Insurance We are looking to recruit an enthusiastic and motivated 1st Line Support Technician to join a successful team for a well established MSP. This is a high-paced team and you should be used to dealing with multiple end-user clients and varying priorities on a daily basis. This will be a full-time, permanent position at a competitive salary based on proven track record, experience, and technical competence. Placing a high value on active staff mentoring, development and ensuring all members of the team have a career development path that suits their expectations and abilities. Your role will involve assisting the support desk with answering calls and live chats, entering ticket notes accurately, resolving 1st Line type issues, dealing with client problems, ensuring relevant tickets are escalated, and creatively delivering excellent service to our varied client base. The skill set is primarily around the Microsoft ecosystem, both locally on desktops and servers, as well as within the Microsoft 365 and Azure environment. You should be comfortable supporting end-users within at least some of this environment, and having ..... full job details .....