https://jobs.co.uk/job/1st-line-support-it-service-desk-agent-manpower-uk-ltd--dc33a293-ceb1-4f75-a674-3a45cc00c3e3 RSS feed for 1st Line Support - IT Service Desk Agent at Manpower UK Ltd. en-gb Wed, 10 Jun 2026 14:12:38 GMT https://jobs.co.uk/job/1st-line-support-it-service-desk-agent-manpower-uk-ltd--dc33a293-ceb1-4f75-a674-3a45cc00c3e3 https://jobs.co.uk/job/1st-line-support-it-service-desk-agent-manpower-uk-ltd--dc33a293-ceb1-4f75-a674-3a45cc00c3e3 Tue, 12 May 2026 23:00:00 GMT Location: Chelmsley Wood | Salary: £12.71 - £13.45/hour | Type: Temporary | 1st Line Support - IT Service Desk Agent Shift Times: T he role is full-time (37 hour per week) You must be flexible Mon-Fri between 7 am- 7 pm. Pay Rate : -12.71 per hour (-13.45 after 12 weeks) Location : Birmingham, B37 7YQ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA''s) - Constantly review all tickets in 1LS queues (supporting set KPI''s) - Working to aid avoidance of SLA breach on tickets - Manage aged ti... Temporary