1st Line Support Helpdesk Technician

1st Line Support Helpdesk Technician 25,000 basicFull training programmeMonday to FridayRegular team socialsPension22 days hols + bank holidaysAre you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you''ll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.Job duties:Responding to queries via chat, email, or phoneWorking with other staff members on troubleshooting and diagnosing problemsKeeping fully aware of any new and updated software and hardware issuesProviding technical assistance for questions and problemsDiagnosing system errors and other issuesFollowing up with clients to ensure full resolution of issuesRequesting feedback and/or monitoring calls and other methods of correspondence to improve training methodsRunning reports to analyse common complaints and problemsInstalling or changing software to fix issuesRemotely accessing hardware or ..... full job details .....