1st Line Support Helpdesk Analyst

1st Line Support Helpdesk Analyst

Paddock Wood

-25k - -30k DOE

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- Do you have experience of working in a MSP?

- Are you looking to advance your career in IT?

- Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP?

- Looking for a company to invest in your Training?

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Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.

As part of the dedicated Services Desk, the 1st-Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology.- As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response..- Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30

This is a fun and rewarding environment where people are looked after and enabled to reach their full potential

Duties

• Provide Remote/Onsite 1st Line support to clients relating to their *core technologies Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory
• First point of contact for support calls
• Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory
• Achieve both personal and team Golden KPIs targets such as customer satisfaction
• Working in order of SLA and priority of tickets
• System documentation

Requirements

• Great customer service skills
• Positive and passionate about technology
• Good problem solving skills
• 1st Line level Experience with most of our *core technologies:- Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Benefits

• 25 days holiday
• Your Birthday as a bonus annual leave day
• Annual Staff Bonus
• Pension scheme
• 2 weeks of dedicated training days
• Service Desk gamification rewards
• Free onsite parking
• Ride2work Scheme
• Fully airconditioned offices
• Onsite Games Room
• Dress down Fridays
• Unlimited free fruit and soft drinks.
• Beans to cup coffee machine
• Company paid quarterly social events
• New client introduction bonus
• New staff introduction bonus
• Regular anonymous pulse surveys to help us help you
• PerkBox-discounts and offers

Our client values diversity and operates a fair recruitment process free of discrimination.- Due to the nature of this role, candidates will be expected to pass security clearance.