1st Line Support Helpdesk Advisor

IT Support Helpdesk AdvisorBased in Leyland Upto £28k Entry, apprenticeship type or 2nd stage career opportunity.We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support to users across the organisation. You will help troubleshoot a wide range of hardware, software, and network issues while ensuring a positive user experience at every interaction.Key ResponsibilitiesAct as the first point of contact for all IT support queries via phone, email, and ticketing system.Diagnose and resolve basic hardware, software, and network issues, escalating more complex cases where necessary.Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally.Log, track, and prioritise support requests to meet agreed service levels.Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals.Support the setup of new users, including account creation, permissions, and onboarding tasks.Assist with the procurement, deployment, and management of IT equipment following company procedures.Collaborate with internal teams to deliver consistent service and resolve ongoing technical challenges.Maintain accurate and up-to-date records within the IT asset and ticketing systems.Monitor recurring issues and report trends or potential improvements to the IT ..... full job details .....