1st Line Support

1st Line Support6Mth Contract100% on-site in Windsor - UK ONLY 21.79 p/h UmbrellaStart ASAP DBS check RequiredYour new company You''ll be joining a well-established organisation supporting a large-scale rollout of new security software across its network. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and maintaining high standards.Your new role As a 1st / 2nd Line Support, you''ll play a key role in supporting the rollout of Imprivata security software across multiple care home sites. Working as part of a small, close-knit team, you''ll predominantly provide helpdesk-based support.You''ll handle tickets, support users within a Microsoft 365 environment, and assist with account setup, troubleshooting, and resolving issues across the Office suite. Alongside this, you''ll support desktop builds, imaging, and system deployments, as well as assisting field engineers during installation phases.This role offers an excellent opportunity for someone who is curious, proactive, and eager to learn, particularly if you''re looking to gain exposure to more technical work beyond a traditional helpdesk environment. The team are keen to bring in someone who wants to develop their skillset and get involved in a wide range of technologies, rather than being restricted to a narrow scope.What you''ll need to succeed Experience in a 1st or 2nd Line Support / Service Desk roleGood working knowledge of Microsoft 365, including user account ..... full job details .....