1st Line Support

Service Desk Engineer - 1st Line Salary: Up to £29,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team. The Role Act as the first line of support for IT issues via phone, email, and ticketing systems. Remotely troubleshoot hardware, software, and network problems, escalating when required Utilising strong knowledge of Microsoft 365 Remote hardware maintenance and support Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs The Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skills This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and ..... full job details .....