1st Line Support Engineer

Junior IT Support Engineer 3-month contract SurreyMy Customer is looking for a proactive Junior IT Support Engineer to join their growing technology team.This is a great opportunity for someone with solid 1st line experience who wants to build their skills across device management, deployments, and core Microsoft services.We have worked for this customer previously and it is possible that this role has the potential to lead to permanent.Key Responsibilities of the Junior IT Support Engineer: Provide 1st Line IT Support to internal users, resolving hardware, software, and access issues.Troubleshoot and support both Windows and macOS environments.Set up, configure and deploy devices using Intune (Windows) and Jamf (macOS).Support user administration tasks including Active Directory, Azure AD, and M365.Assist with device rollouts, refresh projects, and general deployment activities.Log and manage incidents through the IT ticketing system, ensuring timely updates and resolutions.Escalate complex issues to senior members of the IT team when required. Skills and Experience from the Junior IT Support Engineer: Experience in a 1st Line or Service Desk role.Knowledge of Windows 10/11 and macOS troubleshooting.Exposure to Intune and Jamf for device setup and management (desirable but not essential).Understanding of Active Directory and Microsoft 365 user admin tasks.Strong communication skills and a customer-focused mindset.A willingness to learn and grow within a supportive team. The ..... full job details .....