1st Line Support Engineer

1st Line Support EngineerSalary: £25,000Location: MeashamKeywords: Technical support, IT department, Customer service, Communication skills, Remote support technologiesOur client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm.What you''ll do:

Provide initial technical support to end usersFix technical faults, answer queries and fulfil requestsAssist with user rights, passwords and user accountsMaintain company’s IT hardware, software, and servicesEscalate tickets as required to senior support staffEnsure compliance with company policies and proceduresProvide support both remotely and in-officeWhat you bring:

Ability to effectively question users to establish symptomsExperience in escalating unresolved incidents and requestsKnowledge of ServiceNow for recording incidentsProactive approach towards service delivery in accordance with agreed SLAsExcellent listening and empathy skillsConfidence in presenting information clearly with audience-specific terminologyAttention to detail and ability to follow established procedures accuratelyLeadership skills and ability to build positive relationships with team membersWhat sets this company apart:

This organisation prides itself on its commitment to delivering exceptional customer service. They value their employees'' contributions and offer opportunities for growth and development within a supportive environment. Their focus on continual improvement initiatives ensures that they stay at the forefront of their industry. The company also respects work-life balance by offering flexible working opportunities.What''s next:

Ready for a rewarding challenge? Apply now!Apply today by clicking on the link or reach out directly with an updated CV to ajay.hayre@robertwalters.comRobert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.About the jobContract Type: FULL_TIMESpecialism: Information TechnologyFocus: InfrastructureWorkplace Type: On-siteExperience Level: AssociateLocation: MeashamSalary: £20,000 - £25,000 per annumJob Reference: J5MKGD-0B04AE9CDate posted: 6 February 2025Consultant: Ajay ..... full job details .....