This is a fantastic opportunity for an experienced 1st Line Support Engineer to join a local authority in London.Client DetailsMy client is migrating from on-premise Microsoft Exchange to M365 and require 1st Line Support Engineers to support their users during the go-live period.DescriptionThe successful 1st Line Support Engineer will:Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct teamTake ownership of and resolve calls assigned via call management system.Identify problems, log problem records and communicate appropriately.Provide on-site support at Brent Civic Centre.Work on complex technical projects implementing changes to infrastructure.Be part of virtual teams working on this assignment.Provide cover for colleagues in other teams as and when required.Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends.Accurately and clearly document fixes to technical issues and update the IT knowledge base, enabling their colleagues to quickly resolve any future occurrences of similar issues using this documentation. Document adequate information on call resolution to enable the further analysis of calls handled by Shared Technology Services but also to ensure the customer receives quality feedback in relation to their call.Responsible for ensuring that any changes they are involved in are logged and have complete and accurate information; this may require ..... full job details .....