Job Title: 1st Line Support Engineer Location: Oxford (On-site) Salary: 25,000 - 27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems.You''ll be the first point of contact for all IT-related issues across the business, supporting users across retail and office environments. Key ResponsibilitiesProvide first-line technical support to end-users (in-store and office staff) via phone, email, and face-to-face.Troubleshoot hardware, software, and basic network issues.Set up and maintain desktops, laptops, POS systems, printers, and mobile devices.Log, track, and update support tickets through the internal helpdesk system.Escalate more complex issues to 2nd line or external IT partners as needed.Assist with onboarding new employees - including IT equipment setup and basic training.Perform routine system checks and IT housekeeping tasks.Maintain inventory of IT assets and ensure equipment is up to date and secure. What We''re Looking ForSome experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus).Basic understanding of:Windows 10/11 and Microsoft 365 applicationsPrinter and peripheral ..... full job details .....