https://jobs.co.uk/job/1st-line-support-engineer-hybrid-working-ashdown-group--03ea7aa5-9d8d-4b29-a88c-2497575ab7b3 RSS feed for 1st Line Support Engineer - Hybrid working at Ashdown Group. en-gb Mon, 01 Jun 2026 15:59:55 GMT https://jobs.co.uk/job/1st-line-support-engineer-hybrid-working-ashdown-group--03ea7aa5-9d8d-4b29-a88c-2497575ab7b3 https://jobs.co.uk/job/1st-line-support-engineer-hybrid-working-ashdown-group--03ea7aa5-9d8d-4b29-a88c-2497575ab7b3 Mon, 01 Jun 2026 11:51:32 GMT Location: Borehamwood | Salary: 28000.00-28000.00 Annual | Type: Permanent | Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client''s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you''ll be the first point of contact for technical issues across a diverse client base. You''ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Se... Permanent