1st Line Support Engineer

1st Line Support EngineerChester / Hybrid£27,000 + Bonus + BenefitsWe''re looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations.The Role - 1st Line Support EngineerAs a 1st Line Support Engineer, you''ll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently.Key ResponsibilitiesProvide first-line technical support via phone, email, and ticketing systems as a 1st Line Support EngineerLog, track, and resolve support tickets in line with SLAsTroubleshoot hardware, software, and basic network issuesSupport Windows devices, Microsoft 365, user accounts, and permissionsEscalate complex issues to 2nd Line / 3rd Line support where requiredMaintain accurate documentation and system recordsDeliver clear, professional customer service at all timesSkills and ExperiencePrevious experience in a 1st Line Support Engineer, IT Support, or Service Desk role (or strong apprenticeship / placement experience)Good working knowledge of Windows OS and Microsoft 365Basic understanding of networking, Active Directory, and user managementStrong communication skills and a customer-focused approachA desire to learn, develop, and progress beyond 1st Line Support Engineer levelWhat''s ..... full job details .....