1st Line Support Engineer - Cardiff - Inside IR35 - 3 Months

1st Line Support Engineer - Cardiff - Inside IR35 - 3 months We are seeking a personable and organised 1st Line Support Engineer for a contract role based in Cardiff, running from Monday 22nd June to Friday 18th September. This is a hands-on, day-to-day user support position - not a 2nd Line or technical specialist role - and is well suited to someone who is comfortable handling a busy helpdesk environment, logging and escalating tickets, and providing friendly, efficient support to end users. Key Responsibilities: Act as the first point of contact for IT support requests, handling day-to-day user issues in a timely and professional manner Log, track, and manage support tickets accurately, escalating complex issues to the relevant 2nd/3rd Line teams Troubleshoot straightforward hardware, software, and connectivity issues for end users Assist with Microsoft 365 administration tasks as required Support general IT and administrative tasks across the team What You Will Ideally Bring: Previous experience in a 1st Line Service Desk or IT Support role Good working knowledge of Microsoft applications including Office, Outlook, and Teams Exposure to Microsoft 365 administration is useful Exposure to Google Workspace administration is useful Any experience with networking or UniFi equipment is a bonus but not a requirement An Enhanced DBS check would be advantageous but is not essential Comfortable escalating rather than over-reaching - this is a 1st Line role and complex issues ..... full job details .....