1st Line Support Engineer

Are you passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you''ll be the go-to person for resolving IT issues and keeping our colleagues connected and productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement in exciting project work. You ll have the chance to broaden your technical expertise, work with a wide range of technologies, and make a real impact on how IT services are delivered. As part of the role, you ll travel monthly to our regional offices such as Oxford, Milton Keynes, Norwich and London to tackle in-person support tickets that can t be resolved remotely, while also building strong relationships with teams across the business. For this reason, a full driving license and access to a vehicle is essential. What you ll be doing Delivering 1st and 2nd line IT support via phone, email, chat, remote tools and face-to-face, with a strong focus on first-time resolution and excellent customer service. Supporting colleagues across the business, both onsite and remotely, escalating issues when needed. Installing, configuring and maintaining laptops, ..... full job details .....