1st Line Support Engineer

My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team.

This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.You will be responsible forDeveloping and maintaining a thorough knowledge of the procedures, products, and servicesLiaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issuesPro-actively handle customer queries ensuring that requests are fulfilled to the customer''s satisfaction and within SLAInstallation, configuration, and testing of equipment and softwareConfiguration of operating system installation on new computersEnsuring changes to a customers bill are properly logged and processes are followedUndertake training as requiredYou would needTo have the ability to work under pressureHave excellent written and communication skillsAbility to organise and manage time efficientlyPrevious experience within a service desk or technical contact center environmentHave a thorough and professional approachIf youAre an excellent team playerWho likes to represent the team and function to the highest standardsWho embraces tech and new ways of workingWho wants to succeed and build credibility through trust and deliveryWho likes a challengeAnd, enjoys spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for ..... full job details .....