https://jobs.co.uk/job/1st-line-support-engineer-alecto-recruitment--8a20dfa7-22b5-4738-8f59-f8ddcccb4eb8 RSS feed for 1st Line Support Engineer at Alecto Recruitment. en-gb Sat, 13 Jun 2026 17:22:40 GMT https://jobs.co.uk/job/1st-line-support-engineer-alecto-recruitment--8a20dfa7-22b5-4738-8f59-f8ddcccb4eb8 https://jobs.co.uk/job/1st-line-support-engineer-alecto-recruitment--8a20dfa7-22b5-4738-8f59-f8ddcccb4eb8 Sat, 13 Jun 2026 11:51:42 GMT Location: City | Salary: 25000.00-25000.00 Annual | Type: Permanent | 1st Line Support Engineer - 25,000- 34,000 We''re working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team.This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support.Responsibilities:Providing 1st line support via phone, email, and ticketing systemLogging, managing, and resolving support tickets within agreed SLAsSupporting users with Microsoft 365, Active Directory, and desktop issuesEscalating complex issues to 2nd/3rd line teamsBuilding strong relationships with end users Tech environment:Microsoft 365 / Office 365Active Directory (user management, password resets)Windows 10/11Basic networking (VPNs, DNS, DHCP) What we''re looking for:6-18 months'' experience in IT support or helpdeskStrong communication skills and customer focusPassion for IT and willingness to learn Package: 25,000- 34,000Hybrid working (2-3 days remote)25 days holiday + bank holidaysFunded certifications (Microsoft, CompTIA)Clear progression to 2nd Line role If this role isn''t quite right, but you''re working in IT Support and open to new op... Permanent