https://jobs.co.uk/job/1st-line-support-engineer-a1people--9ea59136-a313-4ddc-836d-214b1042338f RSS feed for 1st Line Support Engineer at A1people. en-gb Sat, 01 Aug 2026 19:47:52 GMT https://jobs.co.uk/job/1st-line-support-engineer-a1people--9ea59136-a313-4ddc-836d-214b1042338f https://jobs.co.uk/job/1st-line-support-engineer-a1people--9ea59136-a313-4ddc-836d-214b1042338f Fri, 31 Jul 2026 23:00:00 GMT Location: Crowborough | Salary: £28000 - £30000/annum | Type: Permanent | Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise incidents and service requests Communicate clearly with users, providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues (Wi-Fi, connectivity) Guide users through step-by-step fixes where appropriate Carry out routine t... Permanent