https://jobs.co.uk/job/1st-line-support-analyst-som3--4a991cc7-66ba-4257-9e32-b59c2d264fc6 RSS feed for 1st Line Support Analyst at Som3. en-gb Fri, 31 Jul 2026 21:46:12 GMT https://jobs.co.uk/job/1st-line-support-analyst-som3--4a991cc7-66ba-4257-9e32-b59c2d264fc6 https://jobs.co.uk/job/1st-line-support-analyst-som3--4a991cc7-66ba-4257-9e32-b59c2d264fc6 Thu, 30 Jul 2026 23:00:00 GMT Location: Wilmslow | Salary: £26500/annum | Type: Permanent | IT Service Desk Analyst About the Role We''re looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you''ll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the... Permanent