https://jobs.co.uk/job/1st-line-support-analyst-ed-resourcing-ltd--99c5787b-eb77-4c97-80d4-c4304606951c RSS feed for 1st Line Support Analyst at ed Resourcing Ltd. en-gb Wed, 30 Sep 2026 20:00:48 GMT https://jobs.co.uk/job/1st-line-support-analyst-ed-resourcing-ltd--99c5787b-eb77-4c97-80d4-c4304606951c https://jobs.co.uk/job/1st-line-support-analyst-ed-resourcing-ltd--99c5787b-eb77-4c97-80d4-c4304606951c Wed, 30 Sep 2026 13:57:05 GMT Location: Oxford | Salary: £27000 - £27500 per annum, Benefits: Hybrid working, benefits, life assurance etc | Type: Full time | 1st Line Support Analyst – Oxford Location: Oxford Job Type: Permanent Working Pattern: Hybrid Are you an enthusiastic IT professional looking to build your career within a supportive and growing technology team? We’re looking for a 1st Line Support Analyst for a leading financial services client of ours. This is an excellent opportunity for someone with around 1–2 years’ experience in IT support or a service desk environment who wants to develop their technical skills, gain exposure to a broad range of technologies and progress their career. The Role As a 1st Line Support Analyst, you’ll be the first point of contact for IT support across the organisation, providing friendly and professional technical assistance to users. Your responsibilities will include: Acting as the first point of contact for IT incidents and service requests via phone, email, ITSM portal and in person. Diagnosing and resolving 1st Line issues across hardware, software, user accounts, Microsoft 365 and standard business applications. Taking ownership of tickets through to resolution, keeping users updated throughout the process. Logging, categorising and prioritising incidents ... Full time