1st Line Support

Do you enjoy working in a fast pace environment? Have you worked within 1st line support before? Then this role may be for you Please see the role below and apply if you feel you have the experience!Job Title: 1st Line IT Support TechnicianLocation: Liverpool Salary: 29,600 per annum Contract Type: Temporary (with potential to become permanent) Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours/week, 1-hour lunch break)About the Role:Our client is seeking a proactive and tech-savvy 1st Line IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment.You''ll be the first point of contact for IT-related issues, providing essential support to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs.Key Responsibilities:Provide 1st line support for hardware, software, and network issues.Manage and triage incoming support tickets via the help desk system.Resolve straightforward technical issues independently.Escalate complex problems to 2nd line support or software development teams.Liaise with other departments for cross-functional support when needed.Support users working remotely across multiple offices.Assist with laptop repairs and basic troubleshooting.Maintain accurate records of support requests and resolutions.Team and Environment:You''ll be working alongside:2nd Line Support ..... full job details .....