https://jobs.co.uk/job/1st-line-service-desk-engineer-it-support-analyst-smartsearch-recruitment--177e3003-fb82-4a86-945f-6e3e048f931c RSS feed for 1st Line Service Desk Engineer / IT Support Analyst at Smartsearch Recruitment. en-gb Wed, 23 Sep 2026 19:23:47 GMT https://jobs.co.uk/job/1st-line-service-desk-engineer-it-support-analyst-smartsearch-recruitment--177e3003-fb82-4a86-945f-6e3e048f931c https://jobs.co.uk/job/1st-line-service-desk-engineer-it-support-analyst-smartsearch-recruitment--177e3003-fb82-4a86-945f-6e3e048f931c Tue, 22 Sep 2026 23:00:00 GMT Location: Caerphilly | Salary: £30000/annum Excellent benefits | Type: Permanent | 1st Line IT Support Engineer / Service Desk Analyst | Salary: £30k + excellent benefits | Caerphilly area | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer / Service Desk Analyst to join its services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment. You’ll provide front-line end-user computing support to a varied customer base across the public and private sectors, taking ownership of incidents and service requests while delivering a professional and reassuring customer experience. The role offers excellent scope to broaden your technical knowledge and progress into 2nd and 3rd line support, with exposure to a wide range of customer environments and technologies. The position will initially be office-based 5 days per week, with hybrid working available once established in the role. Key Responsibilities: Provide 1st line technical support via phone, email and ... Permanent