https://jobs.co.uk/job/1st-line-service-desk-engineer-it-support-analyst-smartsearch-recruitment--13bff0a0-ce70-4864-bd5a-b43e28786daf RSS feed for 1st Line Service Desk Engineer / IT Support Analyst at Smartsearch Recruitment. en-gb Wed, 23 Sep 2026 20:42:41 GMT https://jobs.co.uk/job/1st-line-service-desk-engineer-it-support-analyst-smartsearch-recruitment--13bff0a0-ce70-4864-bd5a-b43e28786daf https://jobs.co.uk/job/1st-line-service-desk-engineer-it-support-analyst-smartsearch-recruitment--13bff0a0-ce70-4864-bd5a-b43e28786daf Wed, 23 Sep 2026 11:54:28 GMT Location: Caerphilly | Salary: 30000.00-30000.00 Annual | Type: Permanent | 1st Line IT Support Engineer / Service Desk Analyst Salary: £30k + excellent benefits Caerphilly area Initially office-based, moving to hybrid working.A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer / Service Desk Analyst to join its services team in Basingstoke.This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment.You ll provide front-line end-user computing support to a varied customer base across the public and private sectors, taking ownership of incidents and service requests while delivering a professional and reassuring customer experience.The role offers excellent scope to broaden your technical knowledge and progress into 2nd and 3rd line support, with exposure to a wide range of customer environments and technologies. The position will initially be office-based 5 days per week, with hybrid working available once established in the role.Key Responsibilities: Provide 1st line technical support via phone, email and remote support toolsL... Permanent