https://jobs.co.uk/job/1st-line-service-desk-engineer-interact-consulting--c916ddbd-cccd-49fe-ad68-0d4a9772f7cb RSS feed for 1st Line Service Desk Engineer at InterAct Consulting. en-gb Wed, 12 Aug 2026 16:01:36 GMT https://jobs.co.uk/job/1st-line-service-desk-engineer-interact-consulting--c916ddbd-cccd-49fe-ad68-0d4a9772f7cb https://jobs.co.uk/job/1st-line-service-desk-engineer-interact-consulting--c916ddbd-cccd-49fe-ad68-0d4a9772f7cb Wed, 12 Aug 2026 11:52:31 GMT Location: Borehamwood | Salary: 25000.00-25000.00 Annual | Type: Permanent | A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1st Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2nd Line. This is office based 4 days a week with the option to WFH on Friday''s. What you''ll doProvide first-line technical support across Microsoft 365, Windows 10/11 and networking.Resolve incidents and service requests while delivering excellent customer service.Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.Escalate complex issues with clear diagnostics and accurate documentation. What we''re looking forAt least 1 year''s commercial IT support experience (MSP experience desirable).Good Microsoft 365 administration and Windows troubleshooting skills.Understanding of DNS, DHCP, TCP/IP and VPNs.Strong communication skills with a genuine customer-first attitude.A desire to learn, develop and build a career in IT. Why join us?Independent, technically led MSP with no private equity ownership.Modern automation-first tools that let ... Permanent