https://jobs.co.uk/job/1st-line-service-desk-analyst-artis-recruitment--c40811e0-e168-4c6b-a930-2cb903abdc6f RSS feed for 1st Line Service Desk Analyst at Artis Recruitment. en-gb Wed, 10 Jun 2026 11:17:11 GMT https://jobs.co.uk/job/1st-line-service-desk-analyst-artis-recruitment--c40811e0-e168-4c6b-a930-2cb903abdc6f https://jobs.co.uk/job/1st-line-service-desk-analyst-artis-recruitment--c40811e0-e168-4c6b-a930-2cb903abdc6f Mon, 11 May 2026 23:00:00 GMT Location: Bristol | Salary: £24000 - £30000/annum + 10% Bonus and Excellent Benefits | Type: Permanent | 1st Line Service Desk Analyst  required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , re... Permanent