https://jobs.co.uk/job/1st-line-service-desk-agent-cap-resourcing-ltd--d8f889db-21c1-44de-9b24-0b43d5b233b0 RSS feed for 1st Line Service Desk Agent at Cap Resourcing Ltd. en-gb Sun, 27 Sep 2026 00:01:29 GMT https://jobs.co.uk/job/1st-line-service-desk-agent-cap-resourcing-ltd--d8f889db-21c1-44de-9b24-0b43d5b233b0 https://jobs.co.uk/job/1st-line-service-desk-agent-cap-resourcing-ltd--d8f889db-21c1-44de-9b24-0b43d5b233b0 Sat, 26 Sep 2026 11:53:43 GMT Location: Newcastle Upon Tyne | Salary: 10000-500000 Annual | Type: Permanent | 1st Line Service Desk Agent Fully Remote Up to £26,000 CAP Resourcing is working with an established technology business that is looking for a customer focused 1st Line Service Desk Agent to join its team. This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team. The Role As a 1st Line Service Desk Agent, you''ll be the first point of contact for customers requiring technical support. You''ll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service. About You We''re looking for someone with: Previous service desk experience, ideally within a managed services environment. A good understanding of Azure, networking and servers. Strong customer service and communication skills. Excellent problem solving and organisational abilities. A proactive approach and a genuine desire to help customers. The ability to prioritise tasks and manage competing demands. Essential qualifications: AZ-900: Azure Fundamentals. MS-900: Microsoft 365 Fundamentals. SC-900: Security, Compliance and Identity Fu... Permanent