1st Line IT Support Full Time Permanent (Hybrid) West Bromwich £24,000 - £28,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers.The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times.Benefits Full time Permanent£26,000 -£28,000 (based on experience)Hybrid working (2 days in the office)Monday Friday (9am - 5pm)20 days + BHPension Scheme Key Responsibilities Provide a helpful professional first/second line support service to customersPerform predefined daily/weekly/monthly maintenance checks and tasksLog all service requests against the customer account in our Service Desk SystemProgress to resolution or escalation all outstanding service requestsPerform required analysis and research to successfully resolve service requestsKeep the customer informed at all times about the status or progress of their requestCheck and respond to alerts reported by our Monitoring SystemMaintain network documentation for customer networksLiaise with external technology vendors as required to resolve service requests Personal Attributes Excellent ..... full job details .....