1st Line Network Support Engineer

1st Line Network Support EngineerLocation: Central Brighton Paying between £28,000-30,000, depending on experienceA growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you''ll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you''ll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skill set in a supportive environment.The RoleAct as the first point of contact for customer support enquiries via phone, email and ticketing systemsTroubleshoot and resolve first-line technical issues, escalating more complex faults when requiredAccurately log, prioritise and manage support tickets through to resolutionCommunicate with customers throughout the support process, ensuring a high level of serviceSupport a range of network and telecommunications-related products and services About YouPrevious experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support roleStrong customer service and communication skillsA ..... full job details .....