1st Line IT Systems & Business Support (12m FTC)

Overview

We are seeking a proactive and customer-focused 1st Line IT and Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support and liaising with line managers and 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.

Responsibilities

Proven experience using and guiding users through Office 365 and providing Cloud Support.

Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies.

Diagnose and resolve hardware, software, and network issues quickly and efficiently.

Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network and cloud-based applications).

Perform account and access management tasks (password resets, MFA setup, permissions).

Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more!

Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all.

Qualifications

Experience with Office 365 and cloud support.

Hands-on hardware experience including laptops, imaging, device enrollment and policy deployment.

Strong diagnostic and request-resolution skills for hardware, software, and networking issues.

Experience with account and access management tasks (password resets, MFA, permissions).

Ability to communicate clearly with users and collaboration with cross-functional teams.

About the employerAs the UK''s leading grounds maintenance and landscape creation provider, idverde is committed to nurturing a diverse and inclusive culture.

We offer career advancement and development opportunities through bespoke apprenticeship programmes and in-house training.

Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.

Contribute to projects that make a real difference in the community and environment.

Philosophy of wellbeing with a wide-ranging benefits package, including 21 days holiday plus bank holidays, enhanced maternity and shared parental leave, discounts, and more.

Recognition programs and opportunities to support causes you care about.

Disability Confident ..... full job details .....