1st Line IT Support Technician - Hull

1st Line IT Support Technician - 27,000 per annum - HullPrincipal IT are supporting a growing technology and AV solutions provider delivering IT support, managed services and audio visual solutions to customers across the UK. Due to continued growth, they are looking to appoint an IT Support Technician to join their support team based in Hull.The RoleThis is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a fast-paced technical environment.The successful candidate will provide first-line technical support to both internal users and external customers, supporting a range of IT systems, devices, and cloud-based services. The role will involve responding to support requests, troubleshooting technical issues, maintaining IT equipment, and assisting with day-to-day service desk operations.There will also be opportunities to gain exposure to AV technologies and customer project work.Key Responsibilities:Provide first line technical support for internal and customer systems.Monitor and respond to incidents and service requests through the customer support service desk (Freshdesk), email and telephone.Diagnose, troubleshoot, and resolve hardware, software, networking and AV system issues in a timely manner.Assist in the maintenance of office IT infrastructure, including networks, endpoints, and cloud services.Support cybersecurity measures by following company policies and assisting with compliance tasks (e.g. ..... full job details .....