https://jobs.co.uk/job/1st-line-it-support-technician-digital-waffle--5244e363-ce96-4cac-bb2a-44ddb973d029 RSS feed for 1st Line IT Support Technician at Digital Waffle. en-gb Sat, 02 May 2026 04:23:38 GMT https://jobs.co.uk/job/1st-line-it-support-technician-digital-waffle--5244e363-ce96-4cac-bb2a-44ddb973d029 https://jobs.co.uk/job/1st-line-it-support-technician-digital-waffle--5244e363-ce96-4cac-bb2a-44ddb973d029 Fri, 01 May 2026 11:52:16 GMT Location: Waterlooville | Salary: 28000.00-28000.00 Annual | Type: Permanent | First Line SupportWaterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time Includes occasional evenings/weekends (rota) The RoleWe''re working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team. This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish. You''ll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks. What''s on OfferCompetitive salary (£28,000)Hybrid workingPension and life assurancePrivate healthcareGenerous holiday allowance + additional leaveTraining and development opportunitiesSupportive team environmentKey ResponsibilitiesAct as the first point of contact for IT support queriesManage and resolve 1st line incidents and service requestsLog, categorise and update tickets accurately within the systemProvide clear and professional communication to users throughoutEscalate more complex issues to 2nd/3rd line... Permanent