1st Line IT Support

Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of all those we support. As the market leader in the UK construction sector, our client provides advanced wireless connectivity, IOT solutions and professional services, enabling our customers to solve their most critical technology challenges, IOT technologies and Digital Transformation. They remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. About You As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key ResponsibilitiesTicket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets.Achievement of SLA''s: Respond within agreed service levels.Customer Communication: ..... full job details .....