1st Line IT Support

1 Line IT Support Tamworth (5 days on-site) £24,000 - £26,000 + Training + Progression + BenefitsAre you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience?This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction.In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing.The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support.The Role:First point of contact for IT service requests via phone, email and ticketing toolsTroubleshoot hardware and software issues at first-line levelEscalate complex issues to appropriate teamsMaintain accurate ticket records and documentationSupport user account management and access requestsThe Person:Previous experience in an IT support or ..... full job details .....