https://jobs.co.uk/job/1st-line-it-support-hays-specialist-recruitment-limited--df99abcd-6067-45cf-a957-7319825e57ae RSS feed for 1st Line IT Support at Hays Specialist Recruitment Limited. en-gb Sat, 29 Aug 2026 19:23:45 GMT https://jobs.co.uk/job/1st-line-it-support-hays-specialist-recruitment-limited--df99abcd-6067-45cf-a957-7319825e57ae https://jobs.co.uk/job/1st-line-it-support-hays-specialist-recruitment-limited--df99abcd-6067-45cf-a957-7319825e57ae Sat, 29 Aug 2026 11:53:21 GMT Location: Yorkshire | Salary: 10000-500000 Annual | Type: Permanent | IT Service Desk Analyst (1st Line Support)York Permanent Hybrid WorkingSalary - £29,000 + Bonus + Benefits We''re looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you''ll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service. Key Responsibilities Provide 1st line support via phone, email and ticketing systems. Log, prioritise and resolve IT incidents and service requests. Support Microsoft 365 and Windows-based environments. Manage user access requests and onboarding/offboarding activities. Assist with IT asset management and hardware deployments. Escalate complex issues to specialist teams where required. About You Previous customer service or support experience. Strong communication and problem-solving skills. Good knowledge of Windows 11 and Microsoft 365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do nowIf you''re interested in this role, click ''a... Permanent