1st Line IT Support Engineer

1st Line IT Support Engineer Verwood £24,000 - £27,000 depending on experience Permanent Monday - Friday, 8.30am - 5.00pm Already working in IT support or on a helpdesk and looking for your next step? TwoSix Recruitment are looking for a 1st Line IT Support Engineer to join a busy technical support team. You''ll support a varied customer base, dealing with different technical issues every day and building your experience across Microsoft 365, Windows, networking, Wi-Fi and wider IT infrastructure. What you''ll be doing Providing 1st Line IT support by phone, email and remotely Diagnosing and resolving technical issues Managing support tickets from initial contact through to resolution Supporting Microsoft 365 and Windows environments Troubleshooting hardware, software and connectivity problems Supporting LAN/WAN and managed Wi-Fi Keeping customers updated on the progress of their tickets Escalating more complex issues to the wider technical team Working to agreed SLAs Keeping accurate notes on the ticketing system What we''re looking for You''ll ideally already have experience in a 1st Line IT Support, Helpdesk or Service Desk role and be confident dealing directly with customers. Experience with some of the following would be useful: Microsoft 365 support and administration Windows desktop support Windows Server PC hardware troubleshooting LAN/WAN networking Managed Wi-Fi Backups and software updates Virtualisation Mac OS You don''t need to tick every box. If you have ..... full job details .....