1st Line IT Support Engineer

1st Line IT Support EngineerDerby (Hybrid)Permanent£27,000 - £30,000 (DOE) 1st Line IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.Hybrid Working - working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training andamp; Career Development: Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.Key supported technologies include: Windows Server , Office 365, Firewalls (Watchguard/Draytek), WDS, Intune, Entra.Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.Advantageous Skills: VMware/Hyper-V, Hosted ..... full job details .....