https://jobs.co.uk/job/1st-line-it-support-engineer-solihull-principal-it--fce9a0de-4553-419e-b63d-214097293905 RSS feed for 1st Line IT Support Engineer - Solihull at Principal IT. en-gb Tue, 06 Oct 2026 20:24:02 GMT https://jobs.co.uk/job/1st-line-it-support-engineer-solihull-principal-it--fce9a0de-4553-419e-b63d-214097293905 https://jobs.co.uk/job/1st-line-it-support-engineer-solihull-principal-it--fce9a0de-4553-419e-b63d-214097293905 Tue, 06 Oct 2026 11:53:25 GMT Location: Shirley | Salary: 32500.00-32500.00 Annual | Type: Permanent | 1st Line IT Support Engineer - 32,500 per annum - SolihullPrincipal IT are proudly supporting a UK automotive retail group who are undertaking a significant technology and business transformation programme across its expanding dealership network.This is an excellent opportunity for an IT support professional looking to develop their career within a busy, multi-site environment. You will provide first-line technical support to users across the organisation, supporting day-to-day IT operations, handling helpdesk tickets, assisting with Joiners, Movers and Leavers, and providing support to field-based teams and engineers where required.The role is primarily site-based, with occasional travel to other locations for project activity, site visits and on-site technical support.Key ResponsibilitiesAct as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk.Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications.Log, manage and update incidents and requests within the organisation''s ticketing system.Carry out basic diagnostics and troubleshooting usi... Permanent