1st Line IT Support Engineer - Solihull

1st Line IT Support Engineer - 32,500 per annum - SolihullPrincipal IT are proudly supporting a UK automotive retail group who are undertaking a significant technology and business transformation programme across its expanding dealership network.This is an excellent opportunity for an IT support professional looking to develop their career within a busy, multi-site environment. You will provide first-line technical support to users across the organisation, supporting day-to-day IT operations, handling helpdesk tickets, assisting with Joiners, Movers and Leavers, and providing support to field-based teams and engineers where required.The role is primarily site-based, with occasional travel to other locations for project activity, site visits and on-site technical support.Key ResponsibilitiesAct as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk.Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications.Log, manage and update incidents and requests within the organisation''s ticketing system.Carry out basic diagnostics and troubleshooting using remote support and diagnostic tools.Set up, configure and deploy end-user equipment, including laptops, desktops, mobile devices and peripherals.Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions and equipment preparation.Assist with leaver ..... full job details .....