1st Line IT Support Engineer

Job Title: 1st Line IT Support Engineer
Location: Chorley
Salary: £25,500 - £27,000
The Client
Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
The Role of Level IT Support Engineer
- Respond to email and phone support requests to maintain the operation of the customer''s computer systems to an agreed level
- Providing 1st line technical support across our customer base via phone or email
- Be responsible for both reactive and proactive maintenance activities
- Contribute to IT projects when required
- Follow agreed processes and procedures for the support team
- Maintenance of all IT service documentation
Person Specification
- One year''s equivalent work experience within an IT Support / Managed Service Provider environment.
- Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
- Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
- Be driven to learn new tech and self-improve
- Understanding of ITIL best practice
- Extensive O365 experience
- Strong Network troubleshooting skills
- Firewall experience
- Microsoft Azure
- SD-Wan
Technical Skills
- Service Management tools for ticket handling
- Experience of remote access tools
- Microsoft Windows
- Desktop OS, Windows 7/8/10/11
- Microsoft 365
- Google Workspace
- Microsoft Azure
- Antivirus Solutions
- Microsoft Application Support (Outlook, Word, Excel)
- Active Directory/ Exchange
- Advanced understanding of computer hardware and business applications
- Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
- Good understanding of network
Desirable
- Familiarity with Autotask PSA, RMM
- Basic understanding and troubleshooting of network infrastructure
- Knowledge of ESET Anti-Malware solutions
- Macintosh support
- Knowledge of VMWare and Hyper V
- Windows Server
- WDS MDT SCCM deployment
Benefits
- Career progression opportunities.
- Company pension
- Health & wellbeing programme
- On-site parking
Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider
Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
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