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Permanent

1st Line IT Support Engineer

Chorley
money-bag £25500 - £27000/annum
Posted Yesterday

Job Title: 1st Line IT Support Engineer

Location: Chorley

Salary:  £25,500 - £27,000

 

The Client

 

Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support  Engineer to join their friendly and dynamic support team providing remote support to their customer base.

 

The Role of Level IT Support Engineer

 

  • Respond to email and phone support requests to maintain the operation of the customer''s computer systems to an agreed level
  • Providing 1st line technical support across our customer base via phone or email
  • Be responsible for both reactive and proactive maintenance activities
  • Contribute to IT projects when required
  • Follow agreed processes and procedures for the support team
  • Maintenance of all IT service documentation

 

Person Specification

 

  • One year''s equivalent work experience within an IT Support / Managed Service Provider environment.
  • Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
  • Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
  • Be driven to learn new tech and self-improve
  • Understanding of ITIL best practice
  • Extensive O365 experience
  • Strong Network troubleshooting skills
  • Firewall experience
  • Microsoft Azure
  • SD-Wan

 

Technical Skills

 

  • Service Management tools for ticket handling
  • Experience of remote access tools
  • Microsoft Windows
  • Desktop OS, Windows 7/8/10/11
  • Microsoft 365
  • Google Workspace
  • Microsoft Azure
  • Antivirus Solutions
  • Microsoft Application Support (Outlook, Word, Excel)
  • Active Directory/ Exchange
  • Advanced understanding of computer hardware and business applications
  • Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
  • Good understanding of network

 

Desirable

 

  • Familiarity with Autotask PSA, RMM
  • Basic understanding and troubleshooting of network infrastructure
  • Knowledge of ESET Anti-Malware solutions
  • Macintosh support
  • Knowledge of VMWare and Hyper V
  • Windows Server
  • WDS MDT SCCM deployment

 

Benefits

 

  • Career progression opportunities.
  • Company pension
  • Health & wellbeing programme
  • On-site parking

 

 

 

   

 

 

 

Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

 

 

   

 

 

 

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards. 

 

 

       

 

 

 

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