1st Line IT Support

Job Title: 1st Line SupportLocation: Ridham, Sittingbourne and other sites in the southeast as requiredSalary: 31,000 per annumJob Type: Permanent, Full timeHours: 40 hours per weekAbout Us:Countrystyle''s mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.About the role:The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.Responsibilities:Manage and maintain good quality, accurate documentation on all IT processes.Maintain systems, resolving any general workplace IT issues.Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.Assist in maintaining our printer outsourcing contract.Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including ..... full job details .....