1st Line IT Support Analyst

1st Line IT Support Analyst The 1st Line Support Analyst will provide the initial support and triage for new and on-going incidents by phone, e-mail, self-service portal, chat and in person (for walk-in customers); for reported incidents, as well as handling service request fulfilment; whilst ensuring a high level of customer service. This role is the central point of contact for all 1st Line IT related incidents and service requests, supporting internal customers across multiple sites. Role will be based on site in Perth, Scotland and applicants must already be living a commutable distance to the office to be considered for interview Applicants must have at least some basic IT experience and have excellent communication skills to be considered for interview. However, this employer offers training opportunities to their staff and long-term employment. 2 alternating shift patterns 8.00 am - 4.30 pm and 9.00 am 5.30 pm Knowledge and experience required: Basic technical understanding to solve simple problems. Basic knowledge of network troubleshooting, desirable. Able to work under own initiative and motivated to learn. Team player that contributes to team discussions and seeks clarification when unsure Excellent customer service skills and exceptional telephone manner Basic knowledge of ITIL standards Good knowledge of Microsoft operating systems and products, with an emphasis on Windows 10, as well as Microsoft Office 365, able to operate confidently with minimal ..... full job details .....