1st Line IT Support Analyst

Fordway -1st Line IT Support Analyst Fordway is an IT managed services and consultancy firm based in Godalming. Founded in 1991, they specialize in helping mid-sized enterprises and the UK public sector accelerate their digital transformation, optimize IT budgets, and manage complex IT environmentOverviewFordway are hiring for a Level 1 Service Desk Engineer to join their growing support team.This is a primarily remote role within a Level 0, Level 1, and Level 2 support structure. The Level 1 team handles the majority of incoming technical support requests, ranging from end-user issues to more complex troubleshooting.The role suits someone who is customer-focused, technically curious, and motivated to develop a long-term career in IT within a fast-paced managed services environment.Fordway place strong emphasis on attitude, collaboration, problem-solving, and customer service as well as technical ability.Key Selling Points Remote-first role with structured monthly office attendanceStrong exposure to Microsoft Cloud and enterprise environmentsHands-on technical development opportunitiesMix of remote, office-based, and onsite customer supportStrong career progression opportunity Location andamp; Working Pattern Home-based (UK)Must be commutable to Godalming, Surrey (GU7)Fordway office is based in GodalmingMandatory office attendance: 1 week per month During office weeks, engineers gain hands-on experience including builds, imaging, and collaboration with senior ..... full job details .....