1st Line IT Support Analyst - Microsoft 365 Specialist

Location : Borehamwood, WD6 1JDSalary : £25,000 - £30,000 DOE + Excellent BenefitsContract : Full time, PermanentBenefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years'' service, Private Health Insurance after 2 years'' serviceOverview

Are you passionate about

Microsoft 365

and looking to build your career in a modern, forward-thinking IT environment? At Chalkline, we’re not just another IT support company. As a

Microsoft Solutions Partner in Modern Work and Azure Infrastructure

(with an Advanced Specialisation in Azure Virtual Desktop), we pride ourselves on delivering exceptional client experiences while developing and supporting our people. We’re growing, and we’re looking for a

1st Line Technical Support Analyst

with hands-on Microsoft 365 knowledge to join our friendly Service Desk team.Responsibilities

Acting as the first point of contact for clients, resolving inbound support tickets and calls.Troubleshooting and supporting Microsoft 365, Azure, Intune, Windows Servers, and networking tools.Monitoring proactive alerts and carrying out preventative maintenance (backups, patching, disk space checks, etc).Delivering outstanding customer service while developing your technical expertise.Working with the latest technologies: Microsoft 365, Azure, Intune, Windows, macOS, networking and server tools.Qualifications

To hit the ground running, you’ll ideally have 2-3 years’ experience in a 1st line support role and proven knowledge in:Microsoft 365 administration and support (essential)Microsoft Azure and EntraIntune and Active DirectoryWindows Server (2019 / 2022 / 2025)Networking basics - routing, switching and firewall rulesPrinter troubleshooting and general IT supportStrong written and verbal communication skillsBenefits and Growth

28 days holiday (including bank holidays) + your birthday off (increasing with service)Healthcare - Medical Cash Plan + EAP after 1 month; Private Medical Insurance after 2 years4% matched pension contributionsShare scheme - join after 1 year of serviceRegular team socials and away days (think axe throwing, darts, mini golf and more!)Free parking, training programmes and career development opportunitiesReady to apply

If you’re passionate about IT support and have the Microsoft 365 expertise to make an impact, we’d love to hear from you. Click

APPLY

today to join Chalkline and take your career to the next level!No agencies ..... full job details .....